Helping Clients Grow Through an Enhanced Network
A Cleveland-based Collections Law Firm
A longtime customer on a managed services contract had outgrown the Small Business Server solution they had been using for years. Without an infrastructure upgrade, the law firm's growth would be stalled.
Ashton Technology Solutions worked closely with them to grow their IT environment to a multi-server network. The new system needed to consolidate and distribute data better across the system, balancing functions across the entire network. It would have to run their email system, printers, databases and line of business application.
It took considerable planning to accomplish the switch. Among other complexities, there was a licensing issue, and a server was coming off warranty. The entire project took approximately six to eight months, but most of the heavy lifting was accomplished in just six weeks.
The upshot: a safer, smoother-running and more secure system. Best of all: thanks to careful planning, the switch to the new network was accomplished with zero downtime.
Support on Demand
A Bankruptcy & Foreclosure Law Firm
A nationally renowned bankruptcy and foreclosure law firm located in Twinsburg, Ohio, began experiencing symptoms of a major IT problem early one Tuesday afternoon. Since the firm utilizes a complex database in its daily practice, those symptoms began to look ominous, and at 3:46 p.m. that afternoon, the database crashed, grinding the firm's operations to a halt.
By 4:30 p.m., we were on the scene, running tests and conferencing with their application manufacturers to determine the exact source of the problem. Our specialists remained on site until 3:00 a.m. the next morning to ensure that all 130 employees in the office would be able to start their work day without a hitch.
"They take care of us as if our business was their business," says the law firm's administrator, "If you're looking at five stars as being the top - they're five and a half."
Serving Customers With Proactive IT Management Strategies
A Multinational Energy Company
A new client with offices in Cleveland and Houston didn't have much IT expertise in-house. To prepare for growth, they needed a wide range of our services just to get their systems up to baseline standards. Ashton Technology Solutions swung into action with its proactive IT management strategy.
First, we installed a reliable offsite data back-up system and standardized all the desktops and servers. We also documented the network with a graphical map, which indicated all workstations for desktops, wireless connections and phone lines.
To boost security, we tested and deployed a patch management system, and added a fix so that servers would shut down properly in the event of a power outage. We made sure that all Microsoft updates were current across the entire network and secured their wireless network.
Finally, we established the standards and guidelines under which ongoing maintenance and troubleshooting could be quickly executed. It included defining processes for identifying problems and establishing a ticketing system for tracking and resolving problems.
By working with us, the client gained a clearer picture of the state of their systems, and was therefore better prepared for growth through upgrades.
